Data protection information on the use of the QS.on application

General information

In the following, you will learn how LEW Verteilnetz GmbH (LVN) processes your personal data. References to legal regulations refer to the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

In addition, you will find below all data protection information of LEW Verteilnetz GmbH sorted by purpose:

Responsible for the web presence and the app application according to Art. 4 No. 7 DS-GVO (GDPR)

LEW Verteilnetz GmbH
Schaezlerstraße 3
86150 Augsburg

Contact the Data Protection Officer

LEW Verteilnetz GmbH
Datenschutzbeauftragter (ERS-I-S)
Schaezlerstraße 3
86150 Augsburg

Provision of the website and technical protocols

Every time our website is accessed, data and information is collected by an automated system. This information is stored in the so-called technical logs. This refers to files in which processes that run in a computer or network system are logged. The processing of this information serves to protect against or track hacker and cyberattacks, to ensure the functionality of our information technology systems, and to ensure and improve the functionality of the websites. The data of the technical protocols are always stored separately from other personal data of the users. This processing is carried out on the basis of the legitimate interest (according to Art. 6 Para. 1 lit. f GDPR) in the proper and secure operation of the website, also in your interest. We take your legitimate interest into account by means of anonymisation and pseudonymisation measures wherever possible. Essentially, the following data is collected during the operation of our website:

  • IP-Adresse
  • Names of the files retrieved
  • Date and time of a retrieval
  • Name of your internet service provider
  • if applicable, operating system and browser version of your end device
  • language settings

The personal data will be deleted or anonymised after 90 days at the latest, unless we are legally obliged to retain it, or the retention is permitted on the basis of a legal justification.

About cookies and scripts

We use various technologies to operate the website securely and to provide you with a comfortable website visit. On the one hand, when you visit our website, data is stored or read in so-called "cookies" and in the local memory of your browser (hereinafter collectively referred to as "cookies") on your terminal device. Only technically necessary cookies are used on our website. Please note that technically necessary, so-called "essential" technologies must be activated and cookies set in order to maintain the stability, security and functionality of our website. You can configure your browser setting according to your preferences and, for example, deactivate the setting of cookies or the execution of scripts. We would like to point out that you may not be able to use all the functions of the website if you refuse them, or that it may not be possible to display them at all. You can find more information on the specific use of the aforementioned technologies in the following paragraphs. The storage of information on your terminal device and the access to information in your terminal device is carried out in accordance with § 25 para. 1 Telecommunications Telemedia Data Protection Act, as well as the respective data processing in accordance with Art. 6 para. 1 lit. a GDPR.

Implemented cookies and scripts

We use the following essential cookies here: SessionID RequestVerificationToken AuthenticationToken
The information transmitted to us by the cookies is stored and processed by us for the duration of the session after collection and then automatically deleted.


For the use of the services available in the online portal, the processing of further personal data is required (username, password). The following personal data is stored for the user:

  • Name
  • First name
  • Business contact details
  • Company affiliation

The required privacy policy will be provided to you as part of your contractual relationship.


As a matter of principle, our offer is not aimed at children. We therefore do not knowingly process any data from children.

Links to other websites

Our websites do not contain links to other websites.

Automated individual case decision including profiling

No automated decision-making or profiling takes place.

Data recipients, service providers, data transfer to third countries

The following list shows which offices receive your data. In some cases, your data is passed on due to legal reporting obligations. In other cases, we use selected vicarious agents and service providers who act for us as processors (in accordance with Art. 28 GDPR) and may have access to your data to the extent required in each case. Order processors are subject to numerous contractual obligations and may in particular only process your personal data on our instructions and exclusively for the fulfilment of the orders received from us.

  • Auditors
  • Data Protection Officer
  • Recipient's e-mail provider
  • Courts, opposing lawyers, authorities, contractual partners, claimants
  • IT service provider
  • Law enforcement authorities
  • Telecommunications service providers

Selected IT service providers in the EU have affiliates or subcontractors outside the EU that can access your data. The EU Commission determines which non-EU/EEA countries (third countries) have an adequate level of data protection. These service providers are responsible for using EU standard contractual clauses in accordance with Commission Decision No. (EU) 2021/914. A model of these EU standard contractual clauses can be found on the websites of the EU Commissioner for Justice and in the Official Journal of the EU.

Your rights

You have the following rights within the framework of the legal regulations:

  • Information about the personal data stored about you (Art. 15 GDPR).
  • Correction and completion of the data we have about you (Art. 16 GDPR)
  • Deletion (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Revocation of consent given (Art. 7 GDPR) with effect for the future. The lawfulness of the processing of the data carried out up to the time of the revocation remains unaffected.

You have the right to address any questions or complaints to a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement (Art. 77 GDPR). The supervisory authority responsible for LVN is the Bavarian State Office for Data Protection Supervision (

Data protection information from August 2023